Under Icelandic law (Act No. 87/2018), you must be 18 years or older to purchase, import, or use e-cigarettes, nicotine e-liquids, or nicotine-free vape devices. Icevape strictly enforces this 18+ limit across all products in our catalog.

Vape products, such as e-liquids and prefilled disposable devices are limited to a maximum nicotine strength of 20 mg/ml (2%)

Refillable pods, tanks and disposable devices are limited to 2 ml capacity, and standalone refill bottles to 10 ml.
Nicotine Free E-liquid bottles have no size limit at this time.

Yes. Adults 18 and older can bring vape gear and liquids for personal use. E-cigarette batteries and devices must travel in your carry-on baggage, while sealed liquids follow standard airline security guidelines.

Under Icelandic law, vaping is restricted in the same places as traditional smoking. It is strictly prohibited indoors in public venues, restaurants, bars, cafes, shops, public transit, and anywhere on the grounds of schools, daycare centers, and healthcare facilities. Many venues provide designated outdoor areas.

Yes, flavored e-liquids and disposable vapes are legal to purchase and sell in Iceland, provided they comply with health authority notification standards, safety packaging, and the 20 mg/ml cap.

Cross-border distance sales (ordering vapes or nicotine e-liquids from international websites outside Iceland) are strictly regulated and often blocked or confiscated by customs if the products or sellers are not registered with Icelandic authorities.
In addition, imported products will carry the same nicotine tax as for those imported by companies to sell.
Buying directly from a domestic store like Icevape guarantees full legal compliance and hassle-free delivery.

Incoming travelers (18+) are permitted to bring a reasonable quantity of vapes and e-liquids solely for personal consumption during their stay. Commercial quantities or non-compliant bulk shipments are subject to seizure and customs duties.

Almost all Icelandic car rental agencies classify vaping under their strict non-smoking policies. Vaping inside a rental vehicle or camper van usually results in significant cleaning and odor-removal fees upon return.

Never throw disposable vapes, vape mods, or batteries into regular household trash. Because they contain rechargeable lithium-ion batteries and electronic circuits, they must be recycled at hazardous waste collection points or electronic waste drop-offs (such as local recycling centers like Sorpa or Terra).
Empty, rinsed plastic e-liquid bottles can be sorted into standard plastic recycling, while used coils and pods should be disposed of in general household waste.

Duty-free availability at Keflavík Airport is limited and subject to strict airport retail regulations. Travelers typically bring their personal allowance with them in carry-on luggage or arrange domestic delivery directly to their accommodation via Icevape.

Under Icelandic law (Act No. 87/2018), you must be 18 years or older to purchase or import nicotine pouches.

While caffeine pouches do not carry a legal age restriction, Icevape enforces a strict 18+ requirement across our entire catalog, including 100% nicotine-free pouches and caffeine pouches.
We do not sell any pouch products to minors.

Under Icelandic regulations, nicotine pouches are capped at a maximum strength of 20 mg per gram (20 mg/g). Any pouch exceeding this limit is prohibited from commercial sale and personal import into Iceland.

Yes. Adults aged 18 and older may bring modern, tobacco-free nicotine pouches for personal use during their stay. Note that traditional Swedish oral tobacco snus (containing raw tobacco leaf) remains prohibited from sale and import under Icelandic tobacco legislation.

Caffeine pouches are completely nicotine-free and tobacco-free. Placed under the upper lip just like a standard pouch, they release natural caffeine and flavoring to provide a clean energy boost without the liquid, sugar, or acidity of coffee and energy drinks.

Because pouches are completely smokeless, vapor-free, and spit-free, they are discreet and generally permitted in places where vaping or smoking is banned, including inside restaurants, flights, hotels, and public transport. However, their use is strictly prohibited on school grounds, at recreational facilities such as public swimming pools, and in youth activity centers.
Always dispose of used pouches responsibly in a trash bin or in the top storage lid of the can.

To maintain optimal freshness, moisture, and flavor, store your cans at room temperature out of direct sunlight. For long-term storage, keeping unopened cans in a cool pantry or refrigerator can help preserve their original moisture profile.

Never litter or flush pouches down the toilet. Once finished, discard the used pouch in general household waste or store it temporarily in the catch-lid compartment on top of the can until you find a trash bin. Empty plastic cans should be rinsed and sorted into your local plastic recycling bin.

We operate under a zero-tolerance policy regarding sales to minors. While Icelandic law mandates an 18+ limit on nicotine vapes, liquids, and nicotine pouches, Icevape voluntarily extends this strict 18+ requirement across our entire catalog—including nicotine-free e-liquids, zero-nicotine pouches, and caffeine energy pouches.

During checkout, domestic customers must create an account and provide their Icelandic national identification number (Kennitala), which we use, alongside other details, to verify their date of birth. For tourist deliveries, we may request a valid photo ID (passport or driver's license) before dispatching the parcel.

Any order placed by or on behalf of an individual under 18 years of age will be immediately canceled and fully refunded. If an underage customer attempts to purchase regulated nicotine or vaping products, our protocol includes contacting parents or legal guardians regarding the unauthorized purchase attempt. Repeated attempts may result in reports to child protective services (Barnavernd) or the police.

Yes, provided the recipient is at least 18 years of age. If there is any doubt regarding the recipient's age, we will contact you for further validation prior to dispatch. Regulated age-restricted goods cannot be handed over to minors. Purchasing regulated products on behalf of or supplying them to a minor violates Icelandic law and will be reported to the police.

Requiring an account is a core store policy that allows us to verify age credentials, maintain clear order history, and ensure faster order processing and reliable dispatch.

We accept all major debit and credit cards (Visa, Mastercard; excluding American Express) as well as Netgíró.

In the rare event that an ordered item is unavailable, we will contact you promptly to offer a suitable replacement or an immediate refund for the missing item.

We do not offer backordering. Out-of-stock items cannot be ordered until inventory is physically restocked in our warehouse.

Real-time stock status is visible directly on each product page and catalog thumbnail. Badges clearly indicate whether an item has stock inbound, is under review, is out of stock at our distributor, or is discontinued by us or our distributor.

Icevape operates strictly as an online e-commerce store. All orders are processed and dispatched directly from our central warehouse located in Akureyri.
We do not operate a physical walk-in storefront for browsing. Because we fulfill orders out of a secure distribution hub, walk-in purchasing and local warehouse pickup are not currently available; all orders must be delivered via Dropp or Pósturinn.
This policy may be updated in the future should dedicated local pickup points become available.

Orders are packed and handed over to carriers daily on business days. Standard delivery across Iceland typically takes 1–3 business days, depending on your selected carrier and delivery location.

Orders placed before 12:00 on business days are dispatched the same day.

We provide nationwide delivery options via Pósturinn (home delivery and postal lockers) and Dropp (pickup points and smart lockers across Iceland). You can select your preferred pickup point during checkout.

Yes. We deliver nationwide across Iceland. When placing an order for a hotel or accommodation, ensure the recipient's full name matches the reservation and include the street address, room/booking details, and your contact phone number. Alternatively, you can select a nearby Dropp or Pósturinn locker for flexible collection.

As soon as your order is packed and dispatched from Akureyri, you will receive a tracking confirmation email containing your carrier tracking number and link.

Please notify us within 48 hours of delivery by emailing us with your order number and a clear photo of the items received alongside the packing slip.

• If an item is missing, we will cross-reference your photo with the packing record and warehouse photo of your shipment to confirm, then dispatch the missing items immediately.
• If an incorrect item was shipped, we will coordinate the return at our expense. Once the incorrect items are received at our warehouse (or registered in transit by the carrier), your correct replacement items will be dispatched immediately.
• Please do not open, unseal, or use items sent in error. Products with broken factory seals or signs of use cannot be accepted back.

Yes. To request a cancellation, email us immediately with your order number.

• If your order has not shipped: We will cancel it and issue a full refund immediately.
• If your order has already shipped: You must return the unopened parcel to our warehouse. Once received and inspected, we will issue a refund minus the original shipping costs. You are responsible for the return shipping fees, as well as the original shipping fee, even if the order originally qualified for free shipping.

Unopened, unused items in their original sealed manufacturer packaging may be returned within 14 days of purchase. Due to health, hygiene, and consumer safety standards, the following exceptions apply:

• E-liquids cannot be returned unless both the outer packaging and inner bottle retain their unbroken, tamper-evident factory plastic wrap.
• Clearance, sale, or discontinued items are final sale and non-returnable.
• Used pods, open coils, and disposable devices cannot be returned once unsealed.

If your shipment arrives visibly damaged, crushed, or leaking due to carrier mishandling, please contact us within 48 hours of delivery. Email us your order number alongside clear photographs of the damaged shipping box, carrier tracking label, and affected products. We will immediately review the claim, file a damaged-cargo report with the carrier (Dropp or Pósturinn), and dispatch replacement items to you at no extra cost.

Please retain all packaging materials until the claim is resolved.

In accordance with Icelandic consumer law, electrical hardware is covered for genuine manufacturing defects. However, due to the operational nature and consumable mechanics of vape devices, they are manufactured with a baseline expected lifespan of three (3) months.

The warranty strictly does not cover faults or damage resulting from circumstances beyond the manufacturer’s or seller’s control. This includes damage from improper handling or misuse, lack of maintenance, transit damage, drops or impact, liquid/moisture damage, incorrect charging methods, or electrical grid fluctuations.

No warranty is provided on vape tanks, pods, or replacement coils. Because vaping styles, power settings, wattage, battery types, and e-liquid viscosity vary drastically between individuals, we cannot guarantee individual lifespan, suitableness, or leak-prevention (e.g., a tank may leak or burn coils prematurely depending strictly on individual usage patterns and draw technique).

Tanks and pods can only be returned or exchanged if they are entirely unused, unopened, and sealed in their original manufacturer packaging with proof of purchase. If you experience performance issues, our support team will gladly help you troubleshoot and identify the cause.

If your electronic mod or rechargeable battery device develops a fault attributable to a factory manufacturing defect within its warranty period, contact our support team by email with your order number, a clear description of the problem, and photos or video documenting the issue. Items showing signs of impact damage, juice/moisture ingress, or improper charging cannot be accepted under warranty.

Winter Note: Exposing vape devices to sub-zero Icelandic cold temporarily reduces lithium battery capacity and thickens e-liquids (which can cause dry hits or burnt coils). Always allow your device and e-liquid to return to standard room temperature before charging or vaping.

While consumable items (such as disposable vapes, prefilled pods, and replacement coils) do not carry an extended operational warranty once used, we stand behind product integrity upon delivery. If a consumable product arrives non-functional, leaks inside its factory packaging, or is Dead On Arrival (DOA), contact us within 48 hours of receipt with your order number, batch details, and a quick photo or video of the issue. We review these situations on a case-by-case basis and will provide an appropriate replacement or credit for genuine factory defects.

We evaluate support requests individually. Even in situations where damage is not covered under manufacturer terms—such as accidental drops, minor wear, or user-error leaks—we encourage you to reach out. Our team will review your case and do everything possible to help you troubleshoot, recommend repair steps, or find a reasonable solution.

In some cases, yes. While many issues can be diagnosed remotely via clear photos or videos, we reserve the right to require the physical return of the item to our Akureyri warehouse for hands-on technical inspection before approving a warranty claim, replacement, or refund. This allows us to verify internal electronic defects versus external factors like moisture ingress, improper charging, or physical impact. If the defect is confirmed to be a covered manufacturing fault, return shipping costs will be reimbursed.